What Information We Collect
From registration through every transaction, we only collect the data that's strictly necessary.
Account Information
When you register with ta10, we collect your name, mobile number, email address, and date of birth. This information is essential for creating and managing your account. National ID or passport details may also be requested as part of the KYC verification process. All data is collected and stored in compliance with applicable laws in Bangladesh. Access to certain services may be limited until KYC verification is complete.
Device & Browser Information
When you use the ta10 platform, certain information is collected automatically — including device type, operating system, browser name and version, and IP address. This data is used to resolve technical issues and maintain platform security. For mobile devices, device ID and network information may also be logged. This information is never shared with third-party advertising providers. Location data is used only to a limited extent for service quality improvement.
Payment & Financial Information
For BDT transactions processed via bKash, Nagad, Rocket, or bank transfer, the payment method name and transaction ID are stored. Full bank account numbers or card numbers are never stored on our servers. All payment processing is handled exclusively through secure third-party gateways using industry-standard encryption. Transaction records are retained for the period required by regulatory authorities.
Usage data
We collect data on which pages you visit on ta10, how long your session lasts, and which bets or games you participate in. This information is used to improve the platform and deliver a personalized experience. Usage patterns are analyzed to generate responsible gaming alerts where appropriate. Any unusual activity is reviewed as part of our fraud prevention process. Where possible, usage data is stored in anonymized form.
Purpose of Data Use
Collected data is used only for specific, legitimate purposes.
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Account Management & Verification: Your information is used to complete registration, login, password recovery, and KYC verification. Reliable identity verification is the foundation of platform security.
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Transaction Processing: Your payment information is used to accurately process all financial activities, including deposits, withdrawals, and bonus distributions. A record of each transaction is also important for your own protection.
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Customer Service & Support: Collected data is used to resolve any issues with your account and provide relevant support. Without accurate information, it becomes significantly harder to assist you effectively.
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Security & Fraud Prevention: Device and usage data is analyzed to detect unusual logins, suspicious transactions, and fraudulent activity. This helps keep the ta10 platform safe for all users.
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Responsible Gaming Monitoring: User gaming patterns are analyzed to identify signs of excessive play, and support is offered when needed. This is part of our Responsible Gaming policy.
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Service Improvement & Personalization: Aggregated statistical data is used to improve the platform experience and show content tailored to your preferences. No personally identifiable information is used for this purpose.
Cookies & Tracking
How ta10 uses cookies and how you can manage them.
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser that help recognize you on return visits. On the ta10 platform, cookies are essential for maintaining login sessions, saving language preferences, and managing security tokens. Without functional cookies, core platform services will not work correctly. Analytical cookies collect anonymous statistics to help improve the user experience. We never use third-party advertising cookies.
How to Manage Cookies
You can limit or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain ta10 features — particularly login and payment functions — from working properly. The same controls are available on mobile browsers. Session cookies are automatically deleted when you close your browser, so logging out after each session is a good habit. For more information about cookies, please see our FAQ here.
Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Login Sessions, Security Tokens | Cleared at end of session |
| Functional | Language & preference settings | 30 Days |
| Analytical | Anonymous usage statistics | 90 days |
Data Retention & Security
Your data is protected using industry-standard technology.
Ta10 employs advanced technical and organizational measures to keep your personal data secure. All data in transit is protected via SSL/TLS encryption. Data stored on our servers is secured with AES-256 encryption — an internationally recognized industry standard. Our server infrastructure undergoes regular security audits, and any vulnerabilities are addressed promptly. User passwords are never stored in plain text; they are transformed using strong hashing algorithms. Two-factor authentication (2FA) is also available for account access, providing an additional layer of security.
Regarding data retention periods: information for active accounts is kept for as long as the account remains open. After an account closure or deletion request, data required for legal compliance may be retained for up to five years. Financial transaction records must be kept for the period specified under Bangladesh financial law. Data that is no longer needed is securely deleted after the applicable retention period. In the event of a data breach, ta10 is committed to notifying affected users as quickly as possible.
Sharing Data with Third Parties
Here's a transparent overview of when and why we share limited information.
Ta10 never sells or transfers your personal information to third parties for commercial purposes. That said, delivering our services does require sharing limited data in specific situations — always in the interest of our users. These situations are clearly outlined below.
- Payment Processors: Only the minimum required information is shared with bKash, Nagad, Rocket, or banking partners to process transactions. These partners operate under their own privacy policies and may not use the data for any other purpose.
- Legal Obligations: We are legally required to provide information when ordered by Bangladeshi courts or regulatory authorities. In such cases, we only disclose the specific information requested in the order.
- Service Provider: Limited data may be shared with technology service providers who help operate the platform. These providers are bound by contract and required to follow strict confidentiality obligations.
- What we never do: Selling or sharing your personal information with ad networks, data brokers, or any other third-party commercial entity is strictly prohibited — this is a non-negotiable policy at ta10.
User Rights
You have full control over your own data.
Right to Access
You have the full right to know what information ta10 holds about you. Most details can be viewed directly from the profile section after logging in to your account. For a more comprehensive breakdown, contact our support team — we are required to respond within 30 days.
Right to Rectification
If any information in your profile is incorrect or outdated, you can request a correction. Use Account Settings to update your name, address, or contact details. Changes to KYC-related information may require additional verification.
Right to Erasure
You may request the deletion of your account and associated personal data. However, certain information may need to be retained for a specified period due to legal obligations. All pending transactions must be completed before an account can be deleted.
Right to Complain & Appeal
If you have any concerns or complaints about how your personal data is handled, please contact our support team first. We take every complaint seriously and aim to provide an initial response within seven business days. If the matter remains unresolved, you have the full right to file a complaint with the relevant data protection authority in Bangladesh. ta10 always respects user rights and handles complaints through a transparent process.
Policy Updates & Contact
We'll notify you of any policy updates, and support is always here when you need it.
Ta10 reserves the right to update this Privacy Policy as needed. If any significant changes are made, advance notice will be sent to your registered mobile number or email. Each update changes the "Last Updated" date at the top of the page, so you can always tell when a revision has occurred. Continued use of the platform after any changes constitutes acceptance of the revised policy. If you do not agree with a change, you have the right to close your account.
For any questions about this policy or your personal data, please reach out to our support team. You can email us at support@ta10.im. Our customer service team is available 24/7, seven days a week. For general questions, visit our FAQ there, where you'll find answers to the most common questions. ta10 is always committed to transparency and accountability.
Play safe, enjoy with peace of mind
Your data is fully protected at ta10. Join Bangladesh's leading Sports Betting and gaming platform and enjoy a safe, secure experience.